Digitising Food Ordering with Purple Crayola’s Bespoke Web Application

Custom Website Development / Web & Mobile (Application) Development

Client Overview

Duchess Hospital, a premier 100-bed facility in Ikeja GRA, Lagos, combines exceptional healthcare with unparalleled hospitality. Specializing in primary, secondary, and tertiary healthcare services, Duchess Hospital provides highly personalized care, ensuring a world-class experience for every patient.

Challenge

Duchess Hospital needed to modernise its paper-based food ordering system to maintain its world-class service standards. The extant system, involving Dietitians, porters, and a world-class Chef and kitchen, required digitisation to simplify patient ordering and enhance order tracking for internal stakeholders.

Solution

Purple Crayola designed a custom, web-based, responsive application, a variant of its ‘MenuMagic’ system for Duchess Hospital. This system enabled users to create accounts and place meal orders for breakfast, lunch, and dinner. Administrators could manage menus, update stock status, and track order progress (placed, processing, ready). The application included barcode access for easy usage. Purple Crayola worked closely with the IT and dietitian teams for alpha testing, followed by iterative improvements before the full launch.

Results

This digital transformation not only simplified the food ordering process but also boosted patient satisfaction and operational efficiency. By integrating a responsive web application with real-time order tracking, Duchess Hospital enhanced its service delivery, reflecting its commitment to providing world-class healthcare and hospitality. The successful implementation demonstrates the power of strategic digital solutions in improving healthcare operations and patient experiences.

In the first 90 days post-implementation, the new digital food ordering system at Duchess Hospital achieved remarkable success:

+1381

Orders Processed in 90 days

+400

Meals Inputed in 90 days

100%

System Uptime
in 90 days

Working with the team at Purple Crayola has been a delight, they demonstrated a deep understanding of the unique challenges faced in a healthcare setting. They worked closely with us to tailor various websites to our specific requirements, accommodating various dietary restrictions, preferences, and medical conditions, seamlessly integrating our existing meal ordering system which has been a major advantage. The result is a user-friendly interface that allows our staff to efficiently coordinate menus for patients, significantly reducing errors and improving patient satisfaction.